Shipping policy

Every Lacquer Energy piece is carefully handcrafted using traditional lacquer techniques and natural materials. Each item is unique and requires time, patience, and attention to detail.

Processing Time

In-Stock Items

For products that are ready to ship, please allow 3–5 business days for order processing and packaging.

Made-to-Order Items

For custom or made-to-order pieces, the crafting process typically takes 7–14 business days before shipment.

Some highly intricate pieces may require additional time. If your order needs longer than usual, we will contact you by email.

Shipping Time

Once your order has been shipped, estimated delivery times are as follows:

United States: 7–15 business days
Canada: 7–15 business days
Europe: 7–15 business days
Australia & New Zealand: 7–18 business days
Asia: 5–12 business days
Rest of the World: 10–20 business days

Please note that delivery times are estimates and may vary depending on customs processing, weather, and local carrier conditions.

Tracking Information

Once your order is shipped, you will receive a confirmation email containing your tracking number. Tracking updates may take 24–72 hours to appear.

Customs Duties and Taxes

International customers are responsible for any customs duties, import taxes, or other fees charged by their local authorities.

Shipping Delays

While we strive to deliver your order as quickly as possible, delays may occur due to:

Customs inspections
Severe weather
Peak holiday seasons
Carrier disruptions
Incorrect shipping addresses

Lacquer Energy is not responsible for delays caused by events beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout.

If a package is returned to us due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs required to resend the order.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the estimated delivery date at chen@lacquerenergy.com.

We will work with the shipping carrier to investigate and provide an appropriate solution.